Items sold will generally ship once the payment has been verified. I will e-mail all customers with custom orders and let them know when to expect shipment.
We promise a 7 day money back guarantee on all products in our online store if you are not satisfied. We will do our best to resolve every customer complaint to the customer's complete satisfaction, including a full product refund if that's what it takes.
HOW TO USE OUR POLICY:
In order to process a refund, you must request the refund within 7 calendar days of your date of purchase. After 7 days, no refund is available.
All materials that were purchased must be returned in like-new condition, as determined by our staff, before the refund is issued. Materials must be received within 5 days of your request in order for us to grant your refund. We can not refund shipping costs.
Refunds will be given by company check, or direct credit to your credit card, corresponding to your initial method of payment. A refund will be issued within 5 business days of receiving the returned products.
To request a refund, contact us using the information on our ONLINE store. You may call, write, or email. You MUST provide your order number, the items from your order that you wish to return, and the reason for the return as well as how to contact you.